The festive season is not far off and we just wanted to take this opportunity to confirm our opening hours over the Christmas holiday period and also to outline a few procedures:
We will close for the holiday period at Midday on 23rd December. Opening on 27th and 28th December between 9am and 1pm. We will open normally from 2nd January 2020 at 09.00.
Day to day issues which could wait until normal office hours resume on the 2nd January 2020, should be reported then.
Our contractors may be on call but many of their suppliers close down over the Christmas period so parts can be hard to locate. We will not attend any “lockouts” over the Christmas break but can pass on the details of a good local locksmith if this occurs – the cost of which will, of course, be yours.
A small request – if you have any problems with your heating and hot water now or maybe an appliance that is a bit temperamental and you have been meaning to report the fault but have not had a chance to – PLEASE DO SO NOW before the Christmas period begins.
Trying to get an oven fixed on Christmas Eve is almost impossible, so if yours is giving you trouble now we may still have time to fix it in time for the festive period!
For those of you going away over Christmas, we would just like to request the following:-
1. The temperature can drop very unexpectedly and we request that you do leave your heating on timed to tick over at least once if not twice a day. If you have a “frost setting” on your thermostat then please use it or if not then may we request that you leave the heating just high enough to allow the radiators to heat up. There is nothing worse than dealing with the consequences of frozen pipes and our experience with insurance companies is if the heating is not left on they will not always cover damage caused. If you have electric heating this is less relevant as you will not have pipes or a tank that can freeze.
2. Do make sure that you have left the property secure with all windows and doors locked. There are many opportunists out there at this time of year. It can be worth considering leaving a light on a timed mechanism if you have one.
3. Security alarms; If you have a security alarm that is operational please advise us if you are going to be setting this. We will also need the alarm code. If the alarm goes off due to a fault while you are away, the local council has a right under Noise Pollution laws to force entry to the property and disconnect the device. They do run a register where we can supply our contact details to them in such cases and this would then hopefully prevent the need for forced entry. If you have an alarm and do not advise of this and it goes off, it is possible for us to pass on the associated costs to you in the event of forced entry occurring.
We would like to finally take this opportunity to wish you all a very Happy Christmas & Prosperous New Year.